Safety · HR glossary

Trust and Safety

Trust and safety is the work of preventing and responding to harmful behaviour or misuse in a service or community, especially on digital platforms. It can include moderation, investigations and protective processes.

Example

A platform team reviews reports of abusive content and escalates credible threats through a documented response process while supporting affected staff.

What to keep in mind

In HR discussions, clarify whether the term concerns platform users or workplace safety. Content-moderation work may expose employees to distressing material and requires suitable support and working conditions.

Further reading

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