Strategy · HR glossary

HR Operating Model

An HR operating model describes how the HR function organises its roles, processes, systems and decision-making to deliver services. It explains who does what and how work moves between teams.

By SmallHRTools · How we write definitions

Example

A model assigns routine queries to shared services, specialist policy design to expert teams and business-specific advice to HR partners.

What to keep in mind

Choose the model around actual service needs and scale. Copying a large employer's structure can add unnecessary handoffs if the organisation lacks the workload or resources to support it.

HR Operating Model

Example

What to keep in mind

Further reading