Relations · HR glossary

Employee Grievance Procedure

An employee grievance procedure sets out how workers can raise workplace concerns and how the employer will consider them. It commonly includes submission, review, response and appeal stages.

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Example

An employee submits a concern to the designated contact and receives information about the next steps, expected timing and how to challenge the outcome.

What to keep in mind

Provide an alternative route when the usual manager is involved. Explain confidentiality limits and recognise that some matters require a separate statutory or specialist process.

Employee Grievance Procedure

Example

What to keep in mind

Further reading